Shipping & Returns
Overview
Independent Paints and Coatings Supplies Ltd (Trading as IPCS).
The Aerodrome
Shenley Road
Headcorn, Ashford
TN27 9HX
Telephone: 0333 050 5434 • send us an email
Shipping information:
Order confirmation: Please bookmark this page or print a copy for your records. If you do not receive a confirmation email after placing your order, check your spam/junk folder.
UK orders only: Our online store delivers to UK mainland addresses only. For deliveries to the Channel Islands, Isle of Man, Northern Ireland, Scottish Highlands, Scilly Isles, or Shetland and Orkney Islands, please contact us for a custom quote.
Large orders: Orders over £500 including VAT may require tailored delivery due to weight or product restrictions. Please get in touch with us for the best solution.
Delivery charges
Prices shown include VAT at the current UK rate.
Processing and dispatch: Orders placed before 1:00 PM (Monday–Friday) are processed the same day and shipped from our Kent office. Tracking information will be provided once dispatched.
Local collection: If you prefer to collect your order from our Kent location we are available between the hours of 9am–3pm a minimum of two hours after placing your order. We recommend that you contact us in advance to confirm your collection time.
Order changes: To amend or cancel your order, contact us as soon as possible. If your order hasn’t been packaged or dispatched, we’ll do our best to accommodate your request.
Returns and refunds
Return requests: You may request a return within 14 days of receiving your order. Email us to initiate the return process. We will confirm your request and provide instructions.
Return conditions:
- Items must be unused, unopened, and in their original packaging.
- Opened tins or used aerosols cannot be returned.
- Custom-mixed colours or special order items are non-returnable.
- Proof of purchase (order number and delivery address) is required.
Return costs:
Return shipping is at the customer’s expense unless the item is faulty. If a refund is approved, the return shipping cost will be deducted from the refund amount.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns. We cannot guarantee we will receive your returned item without proof of postage.
Refund policy:
- You must notify us in writing within 14 working days of receiving your order.
- You then have 14 more days to return the item.
- Refunds are processed within 28 days of receiving the return.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email. If approved, the refund will be credited to your original payment method.
Late or missing refunds:
- Check your bank or card account again.
- Contact your credit card company – it may take some time before your refund is officially posted.
- Still no refund? Contact us via email
Exchanges: If more than 28 days have passed since your purchase, we may offer an exchange or credit note at our discretion.
Sale Items: Only regular-priced items are eligible for refunds. Sale or discounted items may be eligible for a credit note at our discretion.
Need help?
Contact us via email or call 0333 050 5434 for questions about shipping, returns, or refunds.
